Shipping policy

We're a small team just outside Vancouver, BC where every order is packed by hand. Here's how it gets to you:

Where we ship

Right now, we ship within Canada only, but if you're outside Canada, join our email list and you'll be the first to know when we open up shipping to you! US and Australia, you are will be next up!

Shipping costs

  • Orders $100 and over: free shipping, anywhere in Canada.
  • Orders under $100: shipping is calculated at checkout based on your address.

The $100 threshold is in Canadian dollars and is based on your order total after discounts and before taxes.

Processing time

Orders are packed and shipped within 1–3 business days (Monday to Friday, excluding statutory holidays). Orders placed on weekends or holidays start processing the next business day.

During busy stretches, like launches, holiday sales, or the weeks before Christmas, it can take a little longer. We'll post a note on the site if that's the case.

Delivery time

We ship with Canada Post. Once your order ships, most packages arrive within:

  • BC and Alberta: 2–5 business days
  • Rest of Canada: 3–8 business days
  • Rural, remote, and northern addresses: allow a little extra time

These are estimates from the carrier, not guarantees. Weather and carrier delays are out of our hands, but we'll always help you track things down.

Tracking

You'll get an email with your tracking number as soon as your order ships. If it hasn't shown up within a day of your shipping confirmation, check your spam folder or send us a note.

Address details

Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, we'll reach out. We're happy to send it again, but reshipping costs will be covered by you.

Lost, stolen, or damaged packages

Marked as delivered but not there? Check with neighbours and around your building first. Still missing after 48 hours? Email us and we'll help you open a claim with Canada Post. Once a package is marked delivered, we can't be responsible for lost or stolen parcels, but we won't leave you to sort it out alone.

Arrived damaged? Email us within 3 days of delivery with your order number and a few photos of the package and item so we can make it right.